Multichannel Ecommerce Helpdesk

Features

Take Your Customer Service to the Next Level with EasyChannel's eCommerce Helpdesk

Get ready to revolutionize your customer service experience with EasyChannel's Helpdesk, the all-in-one helpdesk solution for cross-channel customer support. Say goodbye to juggling customer service tickets on multiple channels and hello to effortless customer service and order management automation. Streamline your workflows and upgrade your customer experience with EasyChannel Helpdesk.

Streamlined Ticket Assignment

Effortlessly assign incoming tickets to team members automatically by custom ticket conditions, and ensure prompt and organized responses from your support teams. Your team will be able to provide better customer service, faster than ever.

Personal Inboxes for Your Team

Each team member gets a personal inbox with "Active Now" indicators that show when they are available to respond in real time. Personal inboxes also display ticket count for easy monitoring, and a mentions filter to view tickets where agents are mentioned.

Private Notes and Mentions

Add private internal notes to the conversation which are only visible to you and your team. You'll also be able to mention individual team members in the notes to alert them to the ticket, and get their input ASAP on various customer support issues.

Save Time with Bulk Actions

Increase your support team's productivity by taking bulk actions on support tickets. You can select multiple tickets to mark as read, change their status, merge them into one ticket, assign them to additional or new team members, and more.

Auto Translate Messages

Automatically translate incoming messages to your preferred language, making it easier to provide international customer service. With more languages at your fingertips, selling across the globe and on multiple selling platforms is more accessible than ever.

Built-in Collision Detection

Save time and avoid confusion by easily assigning tickets to other support agents. Our collision detection feature alerts you when another team member is working on a ticket, preventing duplicate replies and unnecessary work for other team members.

Manage Team Permissions

Efficiently manage your customer service team by setting custom permissions for individual team members. Grant access to specific marketplace accounts, tools, and features, without sharing passwords and without compromising security.

AI-Powered Replies

Save time and improve the quality of your customer service with our integrated AI reply feature. You can also use the power of AI to input and customize your very own prompts to provide personalized responses, tailored to your service and sales goals.

Countdown to Reply Time

Fast responses to support tickets lead to better customer satisfaction and ratings. Improve your response times, better prioritize tickets, and provide more efficient customer service with customizable "Time Left to Reply" countdown timers.

Take your customer service to the next level today!

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Access to all features

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All-in-One Solution

Manage your customer support from one place

EasyChannels' ecommerce help desk streamlines and simplifies customer support for online businesses, enabling support agents to efficiently manage tickets and orders from all selling channels on a single platform.

Manage email support, customer inquiries, and orders from all sales channels in one place.

See orders and support tickets on a single page consolidated view for more efficient support.

Save time, increase productivity, and improve customer satisfaction on all channels.

Work Smarter

Improve your response times with message templates and AI replies

Simplify your customer support workflows with EasyChannels' ecommerce help desk using built-in personalized message templates and AI replies.

Create customizable templates for customer support messages.

Streamline repetitive tasks and maintain consistency across communication channels.

Utilize AI replies for faster response times and improved customer experience.

Order Management

Make sure every customer ticket has all the necessary information

Ensure a top-notch customer experience with EasyChannel helpdesk software.

Easy access to customer's order and contact details on one screen.

Integration with EasyChannel order management for an unbeatable all-in-one solution.

Automatic retrieval of buyer information and order history from all support channels for efficient and exceptional customer service.

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Integrations

No-Fuss Selling on the World's Leading Selling Channels

Selling on the internet's leading marketplaces, social commerce platforms, and shopping carts has never been simpler. EasyChannel integrates with the internet's most popular ecommerce sites, such as Amazon and Walmart, leading social media platforms, like Instagram and TikTok, and major shopping carts like Shopify and BigCommerce, so you're always right where your customers are.

All integrations

Support

FAQs

Get all the details about our product and billing right here. Can't find what you're looking for? Contact us for help.

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Do you offer any free trials?

Absolutely! You can test out our services for 14 days with full access to all features, no credit card required.

How many listings can I manage with EasyChannel?

The number of listings you can manage will vary depending on the plan you select. No need to worry though, you can always upgrade to a plan that accommodates a higher amount of listings.

How many selling channels can I link to EasyChannel?

You can easily connect an unlimited number of selling channels through our integrations. Our platform is designed to seamlessly integrate with as many accounts as you need.

Multichannel Selling Tools

EasyChannel’s Multichannel Selling Tools

EasyChannel offers ecommerce sellers the perfect combination of selling tools they need to sell on as many channels as they want, and without cluttering their workflow with things they don't. No matter how many selling channels you have, EasyChannel makes selling, listing, and managing your channels simpler in every way.