Amazon Error: 18122 Error 18122: Product Recall

The "Error 18122: Product Recall" indicates that the product you are attempting to list has been recalled due to safety, compliance, or quality issues. Product recalls are serious and are typically initiated by manufacturers, suppliers, or regulatory agencies to protect consumers from potentially harmful or defective products. Amazon enforces strict guidelines to ensure that recalled products are not sold on its platform.

Common Causes:

1. Safety Issues: The product poses safety risks to consumers.
2. Non-Compliance: The product does not comply with regulatory standards.
3. Defects: The product has manufacturing or design defects.
4. Quality Control Failures: Issues in the production process leading to compromised product quality.
5. Regulatory Action: The product has been flagged by regulatory bodies for removal from the market.

To resolve the "Error 18122: Product Recall" on Amazon, follow these steps:

1. Identify the Recall:
   • Determine the specific reason for the recall. Review any notifications or communications from the manufacturer, supplier, or regulatory agencies regarding the recall.
   • Check Amazon’s notifications and any available documentation to understand the nature and scope of the recall.
2. Remove the Product Listing:
   • Immediately remove the affected product listing from Amazon to comply with the recall notice and prevent further sales.
   • Ensure that no recalled products are available for sale in your inventory.
3. Contact the Manufacturer or Supplier:
   • Reach out to the manufacturer or supplier for detailed information about the recall. Obtain any necessary documentation, such as recall notices, safety reports, or compliance certificates.
   • Follow any instructions provided by the manufacturer or supplier for handling the recall.
4. Notify Customers:
   • If you have sold the recalled product, notify affected customers promptly. Provide them with information about the recall, including potential risks and instructions for returning the product.
   • Offer refunds, replacements, or other remedies as specified by the recall notice or as required by Amazon’s policies.
5. Inspect Inventory:
   • Conduct a thorough inspection of your inventory to identify and isolate any remaining units of the recalled product. Ensure that these units are not sold or shipped to customers.
   • Implement processes to prevent recalled products from being restocked or resold.
6. Update Product Information:
   • If the product has been updated or fixed to address the recall issues, ensure that all product information, including descriptions, images, and specifications, accurately reflects these changes.
   • Obtain and upload any necessary safety certifications or compliance documents to demonstrate that the issues have been resolved.
7. Resubmit the Product Listing (if applicable):
   • If the product can be relisted after the recall issues have been addressed, create a new listing with updated information and documentation. Ensure that all safety and compliance requirements are met.
   • Monitor the new listing to ensure that it complies with Amazon’s guidelines and does not trigger any further recall issues.
8. Implement Quality Control Measures:
   • Strengthen your quality control measures to prevent future recalls. Regularly inspect products for safety and compliance issues.
   • Work closely with manufacturers and suppliers to ensure that products meet all regulatory standards and quality expectations.
9. Clear Browser Cache and Cookies:
   • Clear your browser’s cache and cookies to ensure you are viewing the most recent version of your listings.
   • Try using an incognito or private browsing mode to rule out browser-specific problems.
10. Contact Amazon Support:
    • If you’ve tried all the above steps and still encounter issues, contact Amazon Seller Support for assistance. Provide detailed information about the recall, the steps you have taken, and any relevant documentation.
    • Engage with Amazon seller forums and communities to seek advice from other sellers who might have faced similar issues.