Amazon Error: 18914 Error 18914: Product Recall

The "Error 18914: Product Recall" occurs when Amazon flags a product listing because the product has been recalled by the manufacturer or regulatory authorities due to safety concerns, defects, or other issues.
Common Errors
Error 18914: Product Recall

Error Description

The "Error 18914: Product Recall" indicates that Amazon has identified your product as part of a recall issued by the manufacturer or regulatory authorities. Product recalls are typically initiated due to safety concerns, defects, non-compliance with regulations, or other serious issues that could harm consumers. When a product is recalled, it must be promptly removed from the marketplace to prevent further sales and protect consumers.

Common Causes:

  1. Safety Hazards: Products that pose potential safety risks to consumers, such as choking hazards, fire risks, or toxic materials.
  2. Defects: Manufacturing or design defects that affect the functionality or safety of the product.
  3. Regulatory Non-Compliance: Products that fail to meet regulatory standards or laws governing their sale.
  4. Consumer Complaints: A high number of consumer complaints or reports of injuries related to the product.
  5. Manufacturer Requests: Direct requests from manufacturers to recall the product due to identified issues.

Error Solution

To address the "Error 18914: Product Recall" on Amazon, follow these steps:

  1. Review the Recall Notification:
    • Log in to Amazon Seller Central and review the recall notification or email you received. This will provide specific details about the recall, including the reason for the recall and any required actions.
  2. Identify the Affected Products:
    • Determine which of your products are affected by the recall. Check your inventory and sales records to identify all units of the recalled product.
  3. Remove Recalled Products from Inventory:
    • Immediately remove all recalled products from your inventory to prevent further sales. This includes removing listings from Amazon and other sales channels.
    • Physically isolate the recalled products in your warehouse or storage facility to prevent accidental shipment.
  4. Notify Customers:
    • Inform customers who have purchased the recalled product about the recall. Provide clear instructions on how to return the product and any steps they need to take to ensure their safety.
    • Offer refunds, replacements, or other remedies as required by the recall notice and regulatory guidelines.
  5. Follow Recall Procedures:
    • Follow the recall procedures outlined by the manufacturer or regulatory authorities. This may include returning the products to the manufacturer, disposing of them safely, or taking other corrective actions.
    • Document all actions taken during the recall process, including communications with customers, returned products, and any remedial actions taken.
  6. Update Product Listings:
    • Ensure that your product listings reflect the recall status. Update the listings to indicate that the product is no longer available due to a recall.
    • Remove any related promotional materials or advertising for the recalled product.
  7. Implement Preventative Measures:
    • Review your quality control and compliance procedures to prevent future recalls. Implement stricter quality checks, compliance audits, and supplier evaluations to ensure product safety and compliance.
    • Train your staff on recall procedures and the importance of maintaining high safety and quality standards.
  8. Communicate with Amazon Support:
    • Contact Amazon Seller Support to inform them of the actions you have taken in response to the recall. Provide detailed information about the recall, the steps you have taken to address it, and any relevant documentation.
    • Seek guidance from Amazon on any additional steps required to comply with their policies and procedures for product recalls.
  9. Monitor for Future Issues:
    • Regularly monitor your product listings and customer feedback to identify any potential issues that could lead to future recalls. Address any concerns promptly to maintain consumer trust and compliance with regulations.

Pro Tip

Advanced Strategies for Managing Product Recalls on Amazon:

  1. Implement Recall Management Tools:
    • Use recall management tools to automate and streamline the process of managing product recalls. These tools can help ensure that all necessary steps are taken promptly and accurately.
    • Integrate these tools with your inventory management system to ensure seamless data synchronization and avoid recall-related issues.
  2. Standardize Recall Procedures:
    • Develop standardized procedures for managing product recalls to ensure consistency and compliance across all listings. Use predefined templates and workflows for recall management.
    • Regularly update these procedures to reflect any changes in regulatory requirements or your own data management practices.
  3. Use Product Information Management (PIM) Systems:
    • Implement a PIM system to centralize and manage all product data, including recall information and compliance documentation. PIM systems help ensure that data is accurate, complete, and consistently formatted across all platforms.
    • Integrate your PIM system with Amazon to synchronize data automatically and prevent errors.
  4. Conduct Regular Compliance Audits:
    • Perform regular audits of your product listings to ensure that all information is accurate, up-to-date, and compliant with Amazon’s guidelines. Use audit reports to track compliance and address any recurring issues.
    • Schedule periodic audits to identify and correct any issues with product safety and compliance.
  5. Educate Your Team:
    • Train your team on best practices for managing product recalls and ensuring compliance with Amazon’s guidelines. Ensure they understand the importance of accurate data entry and following standardized procedures.
    • Provide guidelines and checklists to help your team review and update product listings effectively.
  6. Monitor Regulatory Changes:
    • Regularly review updates from Amazon and industry standards regarding product recalls and compliance. Stay informed about any changes that might affect your listings.
    • Participate in industry forums and communities to learn from other sellers and share best practices.
  7. Optimize Bulk Editing Tools:
    • Use Amazon’s bulk editing tools to update recall information and compliance documentation for multiple listings simultaneously. Ensure that bulk updates are accurately configured and comply with platform guidelines.
    • Validate bulk editing files before uploading to minimize the risk of errors.
  8. Use Automation for Recall Management:
    • Implement automation tools to manage data entry and verification processes related to product recalls. Automation reduces the risk of manual errors and ensures that data is consistently accurate.
    • Tools like Zapier or Integromat can integrate with your e-commerce systems to automate recall management tasks.
  9. Utilize Competitor Analysis:
    • Analyze competitor listings to understand how they manage product recalls within the platform’s limits. Use this insight to refine your own strategy.
    • Identify successful patterns and adapt them to your products.
  10. Stay Proactive:
    • Establish a proactive approach to managing product recalls by regularly monitoring for any updates or changes in Amazon’s guidelines.
    • Ensure that your recall management system is flexible and can quickly adapt to new regulations and customer expectations.

By following these strategies and maintaining a proactive approach to managing product recalls, sellers can minimize the risk of "Error 18914: Product Recall" on Amazon, ensuring accurate and compliant product listings. Proper management of product recalls not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

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