Amazon Error: 19040 Error 19040: Product Recall

The "Error 19040: Product Recall" occurs when Amazon flags a product listing because the product has been identified for recall due to safety or compliance issues.
Common Errors
Error 19040: Product Recall

Error Description

The "Error 19040: Product Recall" indicates that Amazon has detected your product is subject to a recall. Recalls are issued when a product is found to have safety, quality, or compliance issues that could harm consumers or violate regulations. These recalls can be initiated by manufacturers, regulatory agencies, or Amazon itself based on customer complaints, safety investigations, or compliance audits. Addressing this error promptly is critical to ensure customer safety and compliance with regulatory standards.

Common Causes:

  1. Safety Issues: Products that pose a risk of injury or harm to consumers.
  2. Quality Defects: Defects that affect the functionality or integrity of the product.
  3. Regulatory Non-Compliance: Failure to meet regulatory standards, such as labeling requirements or material safety.
  4. Manufacturer Recalls: Recalls initiated by the manufacturer due to identified issues.
  5. Customer Complaints: Multiple customer complaints about the safety or quality of the product.

Error Solution

To resolve the "Error 19040: Product Recall" on Amazon, follow these steps:

  1. Review the Recall Notification:
    • Log in to Amazon Seller Central and review the notification or email you received regarding the product recall. This will provide specific details about the recall and the reasons behind it.
  2. Identify the Affected Product:
    • Determine which product or products in your inventory are subject to the recall. Check the specific ASINs, SKUs, and product details provided in the notification.
  3. Cease Sales and Remove Listings:
    • Immediately cease sales of the affected product(s). Remove or deactivate the listings from Amazon Seller Central to prevent further sales.
    • Inform your fulfillment centers to halt any processing of the recalled product(s).
  4. Inform Customers:
    • Communicate with customers who have purchased the recalled product. Provide clear instructions on what actions they should take, such as returning the product or disposing of it safely.
    • Offer refunds, replacements, or other remedies as necessary to address customer concerns and comply with recall procedures.
  5. Contact the Manufacturer:
    • Reach out to the manufacturer to understand the scope and details of the recall. Obtain any official documentation or guidelines they provide regarding the recall.
    • Work with the manufacturer to resolve the issues and ensure that the product meets all safety and regulatory standards.
  6. Resolve Safety and Quality Issues:
    • Investigate the root cause of the recall. Identify any safety, quality, or compliance issues that led to the recall.
    • Implement corrective actions to address these issues, which may include redesigning the product, improving manufacturing processes, or enhancing quality control measures.
  7. Ensure Regulatory Compliance:
    • Review relevant regulatory standards and requirements applicable to your product. Ensure that the product complies with all necessary safety and labeling regulations.
    • Obtain any required certifications, testing reports, or compliance documentation to demonstrate adherence to safety standards.
  8. Update Product Listings:
    • Once the issues have been resolved and the product meets all safety and regulatory standards, update the product listing in Amazon Seller Central.
    • Ensure that the listing accurately reflects the corrected product and includes all necessary safety information and compliance details.
  9. Submit Documentation to Amazon:
    • Prepare and submit the necessary documentation to Amazon to demonstrate that the recall issues have been addressed. This may include safety test reports, compliance certificates, and details of corrective actions taken.
    • Use Amazon’s tools and resources to upload and manage the required documentation.
  10. Monitor for Future Issues:
    • Regularly monitor your product listings and customer feedback to identify and address any potential safety or quality issues early. Stay vigilant in maintaining the safety and quality of your products.
    • Implement ongoing safety audits and quality control checks to prevent future recalls.

Pro Tip

Advanced Strategies for Managing Product Recalls on Amazon:

  1. Implement Product Recall Management Systems:
    • Use product recall management systems to automate and streamline the process of managing recalls. These systems can help ensure that all necessary steps are taken promptly and accurately.
    • Integrate these systems with your inventory management and order fulfillment processes to ensure seamless recall execution.
  2. Standardize Recall Procedures:
    • Develop standardized procedures for managing product recalls to ensure consistency and compliance across all listings. Use predefined templates and workflows for recall management.
    • Regularly update these procedures to reflect any changes in recall guidelines or your own data management practices.
  3. Use Product Information Management (PIM) Systems:
    • Implement a PIM system to centralize and manage all product data, including recall information and compliance documentation. PIM systems help ensure that data is accurate, complete, and consistently formatted across all platforms.
    • Integrate your PIM system with Amazon to synchronize data automatically and prevent errors.
  4. Conduct Regular Safety and Quality Audits:
    • Perform regular audits of your product listings to ensure that all information is accurate, up-to-date, and compliant with Amazon’s guidelines. Use audit reports to track compliance and address any recurring issues.
    • Schedule periodic audits to identify and correct any issues with product safety and quality.
  5. Educate Your Team:
    • Train your team on best practices for managing product recalls and ensuring compliance with Amazon’s guidelines. Ensure they understand the importance of accurate data entry and following standardized procedures.
    • Provide guidelines and checklists to help your team review and update product listings effectively.
  6. Monitor Regulatory Changes:
    • Regularly review updates from Amazon and industry standards regarding product recall requirements and compliance. Stay informed about any changes that might affect your listings.
    • Participate in industry forums and communities to learn from other sellers and share best practices.
  7. Optimize Bulk Editing Tools:
    • Use Amazon’s bulk editing tools to update product information and recall documentation for multiple listings simultaneously. Ensure that bulk updates are accurately configured and comply with platform guidelines.
    • Validate bulk editing files before uploading to minimize the risk of errors.
  8. Use Automation for Recall Management:
    • Implement automation tools to manage data entry and verification processes related to product recalls. Automation reduces the risk of manual errors and ensures that data is consistently accurate.
    • Tools like Zapier or Integromat can integrate with your e-commerce systems to automate recall management tasks.
  9. Utilize Competitor Analysis:
    • Analyze competitor listings to understand how they manage product recalls within the platform’s limits. Use this insight to refine your own strategy.
    • Identify successful patterns and adapt them to your products.
  10. Stay Proactive:
    • Establish a proactive approach to managing product recalls by regularly monitoring for any updates or changes in Amazon’s guidelines.
    • Ensure that your recall management system is flexible and can quickly adapt to new regulations and customer expectations.

By following these strategies and maintaining a proactive approach to managing product recalls, sellers can minimize the risk of "Error 19040: Product Recall" on Amazon, ensuring accurate and compliant product listings. Proper management of product recalls not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

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