Amazon Error: 19056 Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type

The "Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type" occurs when Amazon flags a product listing because the main image displays the product in its packaging or with brand/swing tags, which is against Amazon’s image guidelines for that product category.
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Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type

Error Description

The "Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type" error indicates that the main image of your product listing does not comply with Amazon’s guidelines. Amazon requires that main product images be clear, professional, and focused solely on the product itself, without any packaging, branding, or tags that could distract from the product's features. This helps maintain a consistent and high-quality shopping experience for customers, ensuring they can see exactly what they are purchasing.

Common Causes:

  1. Product in Packaging: Displaying the product in its retail packaging in the main image.
  2. Brand/Swing Tags: Including brand tags, swing tags, or other labels in the main image.
  3. Distracting Elements: Presence of elements in the main image that detract from the product itself.
  4. Non-Compliance with Image Guidelines: Not adhering to Amazon’s specific image requirements for the product category.

Error Solution

To resolve the "Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type" on Amazon, follow these steps:

  1. Review the Image Guidelines Notification:
    • Log in to Amazon Seller Central and review the notification or email you received regarding the image violation. This will provide specific details about the flagged listing and the issues with the main image.
  2. Identify Non-Compliant Elements:
    • Examine your product listing’s main image to identify the elements that do not comply with Amazon’s image guidelines. Look for packaging, brand/swing tags, or other non-permitted elements.
  3. Remove or Edit Non-Compliant Elements:
    • Use image editing software or reshoot the product images to remove any packaging, brand tags, swing tags, or other distracting elements from the main image.
    • Ensure the main image focuses solely on the product itself, presenting it clearly and professionally against a plain background.
  4. Adhere to Amazon’s Image Requirements:
    • Follow Amazon’s image requirements for your product category. Common requirements include:
      • White background for the main image.
      • Clear, high-resolution images.
      • No additional objects, text, logos, or watermarks.
      • Product should occupy at least 85% of the image frame.
    • Check Amazon’s guidelines for any specific requirements related to your product type.
  5. Upload the Corrected Image:
    • Replace the non-compliant main image with the corrected one in Amazon Seller Central.
    • Ensure the new image meets all of Amazon’s guidelines and presents the product accurately and professionally.
  6. Verify Compliance:
    • After uploading the corrected image, verify that it displays correctly and complies with Amazon’s guidelines.
    • Regularly monitor your listings to ensure ongoing compliance with Amazon’s image standards.
  7. Educate Your Team:
    • Train your team on best practices for creating compliant product images. Ensure they understand Amazon’s image requirements and the importance of adhering to them.
    • Provide guidelines and checklists to help your team review and update product images effectively.
  8. Contact Amazon Support:
    • If you encounter any issues during the resolution process or need further assistance, contact Amazon Seller Support. Provide detailed information about the image violation, the steps you have taken to address it, and any relevant documentation.
    • Engage with Amazon seller forums and communities to seek advice from other sellers who might have faced similar issues.

Pro Tip

Advanced Strategies for Managing Product Images on Amazon:

  1. Implement Image Management Tools:
    • Use image management tools to automate and streamline the process of creating and managing product images. These tools can help ensure that all necessary steps are taken promptly and accurately.
    • Integrate these tools with your product information management system to ensure seamless data synchronization and avoid compliance-related issues.
  2. Standardize Image Creation Procedures:
    • Develop standardized procedures for creating and managing product images to ensure consistency and compliance across all listings. Use predefined templates and workflows for image creation.
    • Regularly update these procedures to reflect any changes in Amazon’s requirements or your own data management practices.
  3. Use Professional Photography Services:
    • Consider using professional photography services to ensure that your product images meet Amazon’s high standards. Professional photographers are familiar with Amazon’s guidelines and can create images that comply with all requirements.
    • Provide clear instructions to the photographers to avoid including packaging, brand tags, or other non-permitted elements in the main images.
  4. Conduct Regular Image Audits:
    • Perform regular audits of your product images to ensure that all information is accurate, up-to-date, and compliant with Amazon’s guidelines. Use audit reports to track compliance and address any recurring issues.
    • Schedule periodic audits to identify and correct any issues with product images.
  5. Educate Your Team:
    • Train your team on best practices for creating compliant product images. Ensure they understand the importance of accurate data entry and following standardized procedures.
    • Provide guidelines and checklists to help your team review and update product images effectively.
  6. Monitor Regulatory Changes:
    • Regularly review updates from Amazon and industry standards regarding image requirements and compliance. Stay informed about any changes that might affect your listings.
    • Participate in industry forums and communities to learn from other sellers and share best practices.
  7. Optimize Bulk Editing Tools:
    • Use Amazon’s bulk editing tools to update product images for multiple listings simultaneously. Ensure that bulk updates are accurately configured and comply with platform guidelines.
    • Validate bulk editing files before uploading to minimize the risk of errors.
  8. Use Automation for Image Management:
    • Implement automation tools to manage data entry and verification processes related to product images. Automation reduces the risk of manual errors and ensures that data is consistently accurate.
    • Tools like Zapier or Integromat can integrate with your e-commerce systems to automate image management tasks.
  9. Utilize Competitor Analysis:
    • Analyze competitor listings to understand how they manage product images within the platform’s limits. Use this insight to refine your own strategy.
    • Identify successful patterns and adapt them to your products.
  10. Stay Proactive:
    • Establish a proactive approach to managing product images by regularly monitoring for any updates or changes in Amazon’s guidelines.
    • Ensure that your image management system is flexible and can quickly adapt to new regulations and customer expectations.

By following these strategies and maintaining a proactive approach to managing product images, sellers can minimize the risk of "Error 19056: We believe the main image has your product in packaging or brand/swing tags which is not permitted for this product type" on Amazon, ensuring accurate and compliant product listings. Proper management of product images not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

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