Amazon Error: 6038 Error 6038: Merchant is not authorized to sell products under this GL and product type (PTD)

The "Error 6038: Merchant Is Not Authorized to Sell Products Under This GL and Product Type (PTD)" occurs when a seller attempts to list a product in a specific category (GL - General Ledger) and product type (PTD - Product Type Details) for which they do not have authorization from Amazon.
Home
|
Common Errors
|
Amazon
|
Error 6038: Merchant is not authorized to sell products under this GL and product type (PTD)

Error Description

The "Error 6038: Merchant Is Not Authorized to Sell Products Under This GL and Product Type (PTD)" error indicates that Amazon has detected an attempt to list a product in a restricted category or product type that the seller is not authorized to sell. Amazon restricts certain categories and product types to maintain quality control, ensure compliance with regulations, and protect customers. These restrictions are often in place for high-risk products, specialized items, or products requiring additional scrutiny.

Common Causes:

  1. Category Restrictions: The category (GL) you are trying to list in is restricted and requires specific authorization.
  2. Product Type Restrictions: The product type (PTD) you are trying to list requires approval from Amazon.
  3. Lack of Authorization: The seller does not have the necessary approval or authorization from Amazon to list products in the restricted category or product type.
  4. Previous Compliance Issues: Past violations or compliance issues with the category or product type.

Error Solution

To resolve the "Error 6038: Merchant Is Not Authorized to Sell Products Under This GL and Product Type (PTD)" on Amazon, follow these steps:

  1. Identify Category and Product Type Requirements:
    • Determine the specific category (GL) and product type (PTD) you are trying to list. Understand the requirements and restrictions for this category and product type.
    • Visit Amazon Seller Central and navigate to the category and product type guidelines section for detailed information.
  2. Request Category and Product Type Approval:
    • If the category or product type requires approval, submit a request for authorization through Amazon Seller Central. Provide all necessary documentation and information as part of your application.
    • Follow Amazon’s guidelines for submitting approval requests and ensure that your application is complete and accurate.
  3. Gather Necessary Documentation:
    • Collect all required documents to support your approval request. This may include product specifications, compliance certificates, safety reports, invoices, and authorization letters from manufacturers or brand owners.
    • Ensure that all documents are accurate, complete, and up-to-date.
  4. Submit Detailed Explanation:
    • When submitting your approval request, provide a detailed explanation and justification for why you should be allowed to list products in the restricted category and product type. Include any supporting documentation or evidence to back up your request.
    • Clearly explain the relationship between your business and the product, and how you intend to maintain compliance with Amazon’s guidelines.
  5. Monitor the Status of Your Request:
    • After submitting your approval request, monitor the status through Amazon Seller Central. Amazon may provide updates or request additional information during the review process.
    • Respond promptly to any requests for additional information or clarification.
  6. Check for Compliance and Performance Metrics:
    • Ensure that your seller account complies with Amazon’s policies and guidelines. Review your performance metrics, such as order defect rate, cancellation rate, and late shipment rate.
    • Address any compliance issues or performance concerns that may affect your ability to list products in the restricted category or product type.
  7. Contact Amazon Support if Needed:
    • If you encounter any issues or need further assistance with your approval request, contact Amazon Seller Support. Provide detailed information about the error, the steps you have taken to address the issue, and any relevant documentation.
    • Seek guidance from Amazon support on the best course of action to resolve the error.

Pro Tip

Advanced Strategies for Managing Category and Product Type Approvals on Amazon:

  1. Develop a Comprehensive Compliance Program:
    • Establish a comprehensive compliance program within your business to ensure adherence to Amazon’s policies and guidelines. This includes regular training for your team on compliance requirements and best practices.
    • Maintain detailed records of compliance activities and documentation to streamline the approval process for restricted categories and product types.
  2. Build Strong Relationships with Manufacturers and Brand Owners:
    • Establish strong relationships with manufacturers and brand owners to ensure you have the necessary authorization to list their products. Regular communication and collaboration can help secure the required permissions.
    • Maintain records of all authorization letters and agreements with manufacturers and brand owners for future reference.
  3. Utilize Amazon’s Support Programs:
    • Participate in Amazon’s support programs designed to help sellers improve their category and product type management and compliance. Programs such as the Marketplace Growth program provide valuable resources and support.
    • Stay informed about new support programs and opportunities offered by Amazon.
  4. Conduct Regular Data Audits:
    • Perform regular audits of your product listings to ensure that all category and product type information is accurate and compliant with Amazon’s guidelines. Use audit reports to track compliance and address any recurring issues.
    • Schedule periodic audits to identify and correct any issues with category and product type authorizations.
  5. Monitor Performance Metrics:
    • Regularly monitor the performance metrics of your listings in restricted categories and product types. Use performance assessment tools to identify and address any issues affecting your product visibility and sales.
    • Address performance issues promptly to maintain a positive reputation on Amazon.
  6. Optimize Documentation Processes:
    • Implement efficient documentation processes to ensure that all required documents for category and product type authorizations are readily available and accurately maintained. Use digital tools to organize and manage documentation.
    • Ensure that documentation is regularly reviewed and updated to reflect any changes in requirements or product information.
  7. Use Professional Services:
    • Consider hiring professional services or consultants specializing in Amazon compliance and category management. These experts can help navigate the approval process, prepare necessary documentation, and improve your chances of gaining authorization.
    • Evaluate the cost and benefits of professional services to determine if they are a worthwhile investment for your business.
  8. Educate Your Team:
    • Train your team on best practices for managing category and product type authorizations and ensuring compliance with Amazon’s guidelines. Ensure they understand the importance of accurate data entry and following standardized procedures.
    • Provide guidelines and checklists to help your team review and submit approval requests effectively.
  9. Stay Informed About Category and Product Type Policies:
    • Regularly review Amazon’s guidelines and requirements for category and product type authorizations. Stay informed about any changes or updates that may affect your ability to list products in specific categories or product types.
    • Subscribe to Amazon’s newsletters and follow their seller blogs for the latest information.
  10. Engage with the Seller Community:
    • Participate in Amazon seller forums and communities to share experiences, seek advice, and collaborate with other sellers. Engage in discussions about managing category and product type authorizations and compliance to gain insights and best practices.
    • Attend webinars, workshops, and events hosted by Amazon or industry experts to stay informed and network with other sellers.

By following these strategies and maintaining a proactive approach to managing category and product type authorizations, sellers can minimize the risk of "Error 6038: Merchant Is Not Authorized to Sell Products Under This GL and Product Type (PTD)" on Amazon, ensuring accurate and compliant product listings. Proper management of category and product type authorizations not only helps in preventing errors but also enhances overall visibility, searchability, and sales performance on the platform.

Get more out of your multichannel business the easy way with EasyChannel!

14-day free trial
No credit card needed!
Full access from day one
MacBook mockupiPhone mockup
Cookie Consent

By clicking “Accept”, you agree to enhance site navigation by storing "cookies" on your device. Cookies help us analyze site usage and assist in marketing products that can help you, providing you with a personalized experience. Your data or external website usage is never shared.

View our Privacy Policy for more information.
Cookie settings
Cookie Consent

By clicking “Accept”, you agree to enhance site navigation by storing "cookies" on your device. Cookies help us analyze site usage and assist in marketing products that can help you, providing you with a personalized experience. Your data or external website usage is never shared.

View our Privacy Policy for more information.